Support

At ARC Technology Software we provide our customers with a comprehensive range of support services to ensure that they get the most from our applications. We work in partnership with our customers to ensure that we meet their support expectations and more importantly they meet their business objectives. A recent customer survey indicated that the emphasis that we place on providing high quality support is paying off with 94% of respondents rating our support services as Good or Excellent. Excellence in our customer service is one key fundamental objective of our company.

Our technical team have mastered a system for dealing and recording customer requests, in order to audit our service, and ensure speed and efficiency in response to customer requests. Support calls can be logged either by phoning ARC or by logging onto our WEB support site and creating the job both will result in a job reference number. This number should be used in all communications with the user. All resolutions are recorded in the call logging system, printouts are available on request.

Our service includes access to our telephone support helpdesk Monday to Friday 9.00am to 5.30pm, remote support, statutory upgrade and standard enhancements to the system all covered by the annual support contract. Further details of our support services are available.

Click on the link bellow to access the Arc Job Support Site:

ARC JOB SUPPORT SITE

Click on the next link to receive support through internet:

LIVE SUPPORT